I was hoping I could give you some good news. As it is usually complaints that get voiced, I wanted to make sure that you heard the positive as well. I have worked with Laura Sullivan on two separate occasions. She created pins for my son’s baseball team last year and this year we needed a little change to those pins as well as added patches to be sewn onto, perhaps jackets.
Anyway, last year, I tried my best to verbalize to her over the phone the image I had in my head of what I would like the pins to look like. Laura (and, I assume, the artists she works with) were able to create the NJ Twins pins to the exact image I had in my head. Not only was that amazing to me, but she also handled my needs with the utmost professionalism. I was under some time constraints and everything went smoothly, due to Laura’s expertise.
Well, this year, I had started to think about ordering pins and Laura read my mind. She actually reached out to me before I got a chance to contact her. We loved the pins from last year and just wanted to add a little something to them for this year. I am working with a different manager and coaches this year, so I needed to play the middle man and make sure I had all their approvals, etc. Laura was more than patient with me as I bombarded her with tiny changes here and there. She also was very timely when responding to my emails and very patient with me when I’m sure it seemed like I would take forever with getting back to her with any changes or final approvals.
Like I told Laura, it is professionals like her who care about accomplishing what the customer needs and wants, that keep customers like me coming back to the Monterey Company. She is a rare find. You really have a gem in Laura and I and the NJ Twins truly appreciate her hard work and expertise in helping us get our pins and patches.
I look forward to a continued relationship with the Monterey Company.
Just wanted to say Thanks for a great job- the coins look great! Our company Accelerated Development and Support Corporation received the coins on Tuesday. My boss loved them. You guys did a fantastic job for our company and for the Office of Naval Research. We even received the coins ahead of time. I wasn’t expecting them till next week. We will keep the Monterey Company in mind the next time we are looking to have coins made.
“Of all of the vendors that we deal with (and there are plenty), you are by far the best, quickest, most polite and most responsive of all! Just thought I’d let you know! Have a great day!”
I just wanted to send you an emailing thanking you for your patience with me on designing/ordering the Miller-Davis years of service pins. They arrived today and I love them. I had a wonderful experience working with the Monterey Company and look forward to the opportunity to do it again.
Again, thank you.
Dear Mr. Stark,
I have been informed that you are Jaime Giannioses’ Supervisor. I felt compelled to write this letter upon receiving the shipment of coins I ordered. I have been working with Jaime for several weeks on the extremely person project of ordering a commemorative coin for the man that started our bowling league 67 years ago, and who just passed away earlier this year at the age of 89.
The shipment arrived today. I immediately choked up upon opening the first velvet pouch that holds each coin and seeing what your company had produced for us. They are absolutely breathtaking. The 3D image on both sides, the shading, the material, and the effort, are all reflected in the project. The quality and workmanship that your company produces easily surpasses that of any other company we had previously worked with.
We were on a tight budget, being a Dinner and Trophy League, and previous quotes from other companies led me to the conclusion that we could not honor the man that started our league. Finding you on “Google”, and finding Jaime, were both a God send.
Working with Jaime, who was professional, patient, and understanding of our task, was a pleasure. I am a bit of a perfectionist, and Jaime’s knowledge and contribution were extremely valuable.
I just wanted to acknowledge my thanks to both Jaime and The Monterey Company for the outstanding work done. One word, “priceless” easily comes to mind.
We will not hesitate to work with you again.
I received the pins . . . they are in my hot little hand and they look great, thanks!
I am so pleased with the service that you provided, all the emails and phone calls, and how you stuck with me from beginning to end on this project. I didn’t tell you this, but the pins are a surprise. This being the 1st Calif. State Rally it was thrown together at the last minute and no pins or t-shirts were offered. I decided, on my own, to get some pins for the guys and gals, and if they want to contribute, I will send the proceeds to our SCRC National Director and it will go directly to St. Judes Children’s Hospital.
I not only will I call you again when I am involved in a rally and need pins, but will recommend you to the other SCRC Chapters across the country. We have an Internet community on www.delphiforums.com and news travels pretty fast.
Thank you again sooooooo much for your friendly attitude and enthusiasm, but especially for your highly professional attention to the customers needs and concerns. Your extra effort with the ride pins are a big reason why this will be a really fantastic rally. You really came through for me, the SCRC and St. Judes Hospital . . .
I am a busy obstetrician and also on the planning committee for our upcoming 50th high school reunion. My classmates had a “wish list”, which included having a charm. I had NO idea how to get a charm that was reasonably priced. I went searching online and found Monterey. Hallelujah! From the very beginning, I knew they were “top drawer”. Nicole worked with me and the finished product was beyond words. The craftsmanship was stunning and the quality is second to none.
Monterey is the Best!!
The lapel pins turned out beautifully. The enamel colors were brilliant and the epoxy over it made the color really pop! I would definitely purchase more items from this company.
Working with my account executive Ashley, was a pleasure. She was patient and understanding and worked with me to meet my needs and dead line. I would highly recommend her for her professionalism and customer service skills.
Thank you again for a job well done!
“I found The Monterey Company on the internet. I spoke to Diana the sales rep. I was not quite sure I would get the product and charm I personally designed? She understood totally what I was looking for. The charms came in earlier than expected. They are awesome! I would totally recommend doing business with them. I know I will do it again !!”
It is the fourth time I work with Monterey. They have made badges in cloisonné for the following Football Federations affiliated to the F.I.F.A.:
– New Caledonia
– South Sudan
Monterey has implemented the wishes of the federations and my notions perfectly.
I would like to commend Ashley at Monterey for her efforts to insure that our order was received on time for our event. Although I thought that there may be a problem, Ashley made it happen on time. Thank you so much. I will use your company again and recommend you to others looking for these types of promotional items.