Frequently Asked Questions
Lapel Pins
How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9am to 5pm PST), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer to ensure that the design is optimal for production.
What is your minimum order?
Our pricing starts at 100 pieces; however, we do offer packages for less than minimum orders. Please inquire with your customer service representative to see if your lapel pin design qualifies. Pins must be 1" or smaller in size.
Do you offer any rush services?
Yes, we do offer rush services for an added fee. Your customer service rep will help you determine whether a rush service, expedited shipping or a combination of both will be needed in order to meet your deadline. If you have an important deadline, please be sure to let us know upon your initial contact, so we can really scramble!
Do you offer any discounts?
Occasionally we will make special offers. Please be sure to join our mailing list in order to take advantage of any upcoming deals.
How do I place an order?
Please follow this link for an easy to follow, step-by-step ordering guide. If you have any questions regarding placing an order, please feel free to call us and one of our experienced customer service reps will be more than happy to walk you through the process.
How do I choose what style of pin to order?
We will help you choose the best possible style for your particular project. Our most popular types of pins are classic embossed and die struck.
I don’t see a die fee on my quote? How much are your die/setup fees?
We do not charge die fees on our standard lapel pins. We also offer free artwork and shipping on all lapel pin orders. It’s all a part of our effort to offer you the best service we can.
What are the shipping costs?
We offer free domestic ground shipping on all of our standard lapel pin orders. Expedited shipments will incur fees we can estimate at the time of your order.
Coins
How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9am to 5pm PST), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer in order to ensure that the design is optimal for production.
What is your minimum order?
Our minimum order is 100 pieces.
How long does it take to produce my coins?
Most coins are produced within 12-14 business days. 3D designs may add about 5-7 days to production.
Do you offer any rush services?
Yes, we do offer rush services for an added fee. Your customer service representative will help you determine whether a rush service, expedited shipping or a combination of both will be needed in order to meet your deadline. If you have an important deadline, please be sure to let us know upon your initial contact.
Do you offer any discounts?
Occasionally we will make special offers. Please be sure to join our mailing list in order to take advantage of any upcoming deals.
What is the difference between hard enamel and soft enamel color?
Soft enamel and hard enamel color are both synthetic paint fills used in die struck lapel pins, coins, medallions, keychains and more. Both paints are applied by hand to the recessed areas left by the imprint of the die.
Soft enamel color is filled and then left to air dry. This drying process allows the paint to settle slightly so that the metal ridges are left at a slightly higher level than the paint. If you run your finger across a lapel pin or coin with soft enamel color, you will be able to feel the texture left by this effect. The product is left with a dimensional appearance.
Hard enamel color is overfilled and then cured by heating the product to very high temperatures. Once hardened, the product is hand polished and sanded down so that the paint fill and the raised metal areas of the pin are at the same level. If you run your finger across a lapel pin or coin with hard enamel color, it will feel smooth.
How do I place an order?
Please follow this link for an easy to follow, step-by-step ordering guide. If you have any questions regarding placing an order, please feel free to call us and one of our experienced customer service reps will be more than happy to walk you through the process.
What is a Die Fee?
A die fee is a fee for creating the mold which will be used to strike the entirety of your order. (0000made from hardened steel000). Your die fee should be considered an investment. Once your die is created, you can use the same die on any future orders of the same design.
How thick are your coins?
Our standard coin thickness is 3mm for coins sized 1.5"-2". Coin thicknesses for smaller or larger coins are automatically adjusted accordingly. We can easily accommodate requests for thinner or thicker coins.
Can I reuse my design on another coin?
Yes, as long as the design you wish to reuse has been ordered within the past three years.
How long do you keep your dies?
We store our dies for three years.
I have a general idea of how I want my coin to look, but I am no artist. Do I have to send you artwork in order to place an order with you?
Our knowledgeable staff are trained to help you transform your vision into the perfect product. We can work from your verbal description, simple pencil sketch, camera-ready artwork, or computer-aided rendering. Whatever method you use to convey your requests, you can rest-assured we will offer you the best suggestions to enhance and breathe life into your design.
I want a really unique and great looking coin. What types of extra options can I add to my coin to make it really stand out?
We’d love to help you select extra enhancements for your coins that will really make them pop. If you are drawn to any particular option/s, please let us know. We offer a wide array of additional custom options on our coins, including: laser-engraving, edge-text, transparent colors, diamond-cut edges, sandblasting, dual plating, and cut-outs through the middle of the coin.
What payment methods to you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept personal and business checks.
Medallions
How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9am to 5pm PST), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer in order to ensure that the design is optimal for production.
What is your minimum order?
Our minimum order is 100 pieces. However, please keep in mind that if you need multiple plating styles (ie: gold, silver, bronze, copper) you can split your order of 100 pieces so that you will have 25 of each plating style.
How long does it take to produce my medallions?
Most medals are produced within 12-14 business days. 3D designs may add about 5-7 days to production.
Do you offer any rush services?
Yes, we do offer rush services for an added fee. Your customer service rep will help you determine whether a rush service, expedited shipping or a combination of both will be needed in order to meet your deadline. If you have an important deadline, please be sure to let us know upon your initial contact.
Do you offer any discounts?
Occasionally we will make special offers. Please be sure to join our mailing list in order to take advantage of any upcoming deals.
What is the difference between hard enamel and soft enamel color?
Soft enamel and hard enamel color are both synthetic paint fills used in die struck lapel pins, coins, medallions, keychains and more. Both paints are applied by hand to the recessed areas left by the imprint of the die.
Soft enamel color is filled and then left to air dry. This drying process allows the paint to settle slightly so that the metal ridges are left at a slightly higher level than the paint. If you run your finger across a lapel pin or coin with soft enamel color, you will be able to feel the texture left by this effect. The product is left with a dimensional appearance.
Hard enamel color is overfilled and then cured by heating the product to very high temperatures. Once hardened, the product is hand polished and sanded down so that the paint fill and the raised metal areas of the pin are at the same level. If you run your finger across a lapel pin or coin with hard enamel color, it will feel smooth.
How do I place an order?
Please follow this link for an easy to follow, step-by-step ordering guide. If you have any questions regarding placing an order, please feel free to call us and one of our experienced customer service reps will be more than happy to walk you through the process.
How do I choose what style of medallion to order?
Just send us your design ideas and we will help you determine which style is most appropriate for your medallions.
Keychains
How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9am to 5pm PST), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer in order to ensure that the design is optimal for production.
What is your minimum order?
Our minimum order is 100 pieces.
How long does it take to produce my keychains?
Most keychains are produced within 10 business days.
Do you offer any rush services?
Yes, we do offer rush services for an added fee. Your customer service rep will help you determine whether a rush service, expedited shipping or a combination of both will be needed in order to meet your deadline. If you have an important deadline, please be sure to let us know upon your initial contact.
Do you offer any discounts?
Occasionally we will make special offers. Please be sure to join our mailing list in order to take advantage of any upcoming deals.
How do I place an order?
Please follow this link for an easy to follow, step-by-step ordering guide. If you have any questions regarding placing an order, please feel free to call us and one of our experienced customer service reps will be more than happy to walk you through the process.
Embroidered Patches
How do I know if my design will require 75% or 100% embroidery?
Think about the fabric on which your design will be embroidered. Does your design indicate for any of the fabric to be showing? If you intend to see the fabric, or the “background”, then your design would classify as 75% embroidery. If you cannot see any of the background, it classifies as 100% embroidery.
How do I determine the size of my patch?
The size of your patch can be determined by adding the measurement of the length plus the width and dividing by two
(length + width) ÷ 2
