Here are a few commonly asked questions on desing and placing an order.
How do I place an order? The fastest way is to give us a call or please fill out our Quote Request form. One of our sales representatives will contact you and rest assured you will only be working with one person from start to finish.
How do I know what style to choose from? Deciding on the best style sometimes requires seeing samples or looking at our gallery. We have lots of experience walking our first-time customers thru the options and the different ways your design can be created. Our main goal is to have you be so happy with your product that you come back and place a repeat order or you tell a friend how wonderful we are. Your representative will not only makes suggestions but our department will not allow for a bad design to go thru without offering options and a proof will be generated for your approval.
What is the minimum order quantity? The minimum varies depending on the product you select. However, we try to accommodate the smallest of orders including requests for just one piece.
Can I order samples? Yes! We encourage you to request samples of our work. We can also take your design and create pre production samples for you to look at prior to receiving your full order.
How long long does it take to get my order produced? We offer a rush service when you have a special deadline we need to meet. Some of our pins can be made within 7 days plus shipping time and our coins can take a few weeks to manufacture. If your design includes 3D we do take extra time to generate a special proof for your review and production time could increase by a week or two. The best way for us to give you an accurate ship date is to see your design and we will be able to estimate a delivery date.
For more infomation on creating a custom pin:
Check out our lapel pin buyers guide.
I have received my charms and am extremely happy with the final product!! When I need to re-order, do I just let you know how many I need? What is the turnaround time on the order from the time I submit it, since the mold for the charms is already made? Lastly, what is my cost for each charm now, when I re-order?
I cant express how helpful and pleasurable dealing with your company has been. You have been helpful at every step and while you have a specialized product, I can tell you that you have a friend and a fan in me. THANKS for remembering how important quality customer service is.
I received the new head badges last night and they look great. Thanks for getting this squared away as quick as you did.
Just got the coins, and WOW!!! I’m blown away! These look fantastic! Thank you so very much! Everyone has done a great job and I’m very pleased.Thanks a million and hope to hear from you soon! You all rock!