Our FAQ page answers some of the most common questions regarding our custom-made products.
If you have any questions, feel free to call us at 877-290-9290 and one of our customer service representatives will be more than happy to help you. If you have a rush order, please let us know and we will help you choose the right product to meet your deadline. We do offer a 10% discount for non-profit organizations.
The Monterey Company offers a 100% Quality Guarantee. We will replace (at no additional charge to you) any custom made product we manufacture found to have defects in materials or workmanship. If an error is made by us, we will remake the order and expedite production and shipping. Your product is custom made exclusively for you and cannot be canceled once in production. We do offer pre-production samples so you can see the final made product prior to full production if are not sure of your design.
If you have a deadline, please note that we strive to get your product to you by your in-hands date, but we cannot be held liable for missed deadlines. There are too many things outside of our control such as shipping, delays by carriers, weather, broken dies, etc. We appreciate your business and look forward to building a long-term relationship with you and your company.
How do I place an order?
The fastest way is to give us a call at 877-290-9290 or please fill out our Quote Request form. One of our sales representatives will contact you and rest assured you will only be working with one person from start to finish. If you have general ordering questions, contact us for help.
How do I know what style to choose from?
Deciding on the best style sometimes requires seeing samples or looking at our gallery. We have lots of experience walking our first-time customers thru the options and the different ways your design can be created. Our main goal is to have you be so happy with your product that you come back and place a repeat order or you tell a friend how wonderful we are. Your representative will not only make suggestions but our department will not allow for a bad design to go thru without offering options and a proof will be generated for your approval.
What is the minimum order quantity?
The minimum varies depending on the product you select. However, we try to accommodate the smallest of orders including requests for just one piece.
Can I order samples?
Yes! We encourage you to request samples of our work. We can also take your design and create pre-production samples for you to look at prior to receiving your full order.
How long does it take to get my order produced?
We offer a rush service when you have a special deadline we need to meet. Some of our pins can be made within 7 days plus shipping time and our coins can take a few weeks to manufacture. If your design includes 3D we do take extra time to generate a special proof for your review and production time could increase by a week or two. The best way for us to give you an accurate ship date is to see your design and we will be able to estimate a delivery date.
What are the shipping costs?
We do charge a nominal shipping charge on our custom pins. Expedited shipments may incur additional fees, we can estimate the shipping fees at the time you are ready to place your order.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept personal and business checks.
Custom Lapel Pin FAQs
Check out our lapel pin guide for more details on designing a custom pin.
How long does it take to quote?
After you have submitted your quote request to us either by phone or email, along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9 am to 5 pm PST), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!
How long does it take to produce artwork?
Artwork can be produced within 2-24 hours, depending on its complexity. 3D designs can sometimes take longer to ensure that the design is optimal for production.
What is your minimum order?
Our pricing starts at 100 pieces; however, we do offer packages for less-than-minimum orders. Please inquire with your customer service representative to see if your lapel pin design qualifies. Pins must be 1″ or smaller in size.
Do you offer any rush services?
Yes, we do offer rush services for an added fee. Your customer service representative will help you determine whether a rush service, expedited shipping or a combination of both will be needed in order to meet your deadline. If you have an important deadline, please be sure to let us know upon your initial contact, so we can really get working for you right away! If you are in a really big rush, please look at our photo dome pins.
Do you offer any discounts?
Occasionally we will make special offers. Non-profit organizations receive a 10% discount for approved 501(c)(3) designations.
How do I choose what pin style to order?
Please don’t worry — we will guide you through the types and help you choose the best style for your particular project. Our most popular types of pins are classic embossed pins and die struck pins, but we will offer suggestions on the best process to use based on your design and or preferences.
Do you take repeat orders?
We love repeat orders! Please let us know the previous order information and we will do our best repeat your previous order exactly. Please note, our antique finish is applied by hand and varies from order to order.
Custom Coins FAQs
How long does it take to produce my coins?
Most coins are produced within 12-20 business days. 3D designs may add about 5-10 days to our production.
What is the difference between hard enamel and soft enamel color?
Soft enamel and hard enamel color are both synthetic paint fill used in die struck lapel pins, coins, medallions, keychains and more. Both paints are applied by hand to the recessed areas left by the imprint of the die.
Soft enamel color is filled and then left to air dry. This drying process allows the paint to settle slightly so that the metal ridges are left at a slightly higher level than the paint. If you run your finger across a lapel pin or coin with soft enamel color, you will be able to feel the texture left by this effect. The product is left with a dimensional appearance.
Hard enamel color is overfilled and then cured by heating the product to very high temperatures. Once hardened, the product is hand polished and sanded down so that the paint fill and the raised metal areas of the pin are at the same level. If you run your finger across a lapel pin or coin with hard enamel color, it will feel smooth.
What is a “die fee”?
A die fee is a fee for creating the hardened steel mold that will be used to strike the entirety of your order. Your die fee should be considered an investment. Once your die is created, you can use the same die on any future orders of the same design.
How long do you keep your dies?
We store our dies for three years and they will expire and a new die will need to be created after three years. Please let us know within two years if you are planning to reorder, so we can avoid additional die charges.
How thick are your coins?
Our standard coin thickness is as follows:
1.5″ = 1.5mm
2″ = 3.5mm
Coin thicknesses for smaller or larger coins are automatically adjusted accordingly. We can easily accommodate requests for thinner or thicker coins.
Can I reuse my design on another coin?
Yes, as long as the design you wish to reuse has been ordered within the past three years.
I have a general idea of how I want my coin to look, but I am no artist. Do I have to send you artwork in order to place an order with you?
Our knowledgeable staff is trained to help you transform your vision into the perfect product. We can work from your verbal description, simple pencil sketch, camera-ready artwork, or computer-aided rendering. Whatever method you use to convey your requests, you can rest assured we will offer you the best suggestions to enhance and breathe life into your design.
I want a really unique and great-looking coin. What types of extra options can I add to my coin to make it really stand out?
We’d love to help you select extra enhancements for your coins that will really make them pop. If you are drawn to any particular option/s, please let us know. We offer a wide array of additional custom options on our coins, including laser-engraving, edge-text, transparent colors, diamond-cut edges, sandblasting, dual plating and cut-outs through the middle of the coin.
What is your minimum order?
Our minimum order is 100 pieces. However, please keep in mind that if you need multiple plating styles (ie: gold, silver, bronze, copper) you can split your order of 100 pieces so that you will have 25 of each plating style.
How long does it take to produce my charms and pendants?
Most are produced within 12-20 business days. 3D designs may add about 5-10 days to our production.
How do I choose what style of charm and pendant to order?
Just send us your design ideas and we will help you determine which style is most appropriate for your charm and pendant.