General Information

Monterey Company will work with you to create the perfect logo for your company. Any logos produced by Monterey and used in production belongs to the client, from that point forward they can use it any way they want! Our graphic design services are also completely free when buying our products so clients have unlimited revisions until your design is just what you envisioned.

Here's a List Of Our Frequently Asked Questions

The Monterey Company offers the best, most reliable product guarantees in the industry. When you purchase a custom-made item from us, we will replace any defective items that were made incorrectly at no cost to you—just submit your claim within 15 days of receipt!

Quotes, Artwork & Common Questions

You will receive a quote within 24 hours after submitting your request. Large quantities and less-than-minimum quantities will be quoted on an individual basis.

We will supply you with an art proof for your review and approval prior to production. When we produce an image for you, you own the rights to that image. When emailing our team a graphic, please save your file as a .jpg, .tiff, .eps, .psd or Corel file. Vector graphics in Adobe Illustrator and Corel Draw are preferred if available. This allows us to manipulate the image more easily without sacrificing quality. All fonts should be converted to paths. If you choose to mail us your artwork, we cannot guarantee its return.

Feel free to request pre-production samples prior to receiving your full order. We pride ourselves on our commitment to quality—your design will be overseen by our team for accuracy, creativity, and style. We will also provide you with a design proof for your review prior to production. The Monterey Company offers a 100 percent product quality guarantee. We will replace any defective custom-made product if we’ve made an error, no questions asked—just submit a written claim within 15 days of receipt.

We accept all major credit cards, PayPal, and company checks and payments via Veem. Accounts without an approved and signed credit application will be processed on a prepaid basis. For your first order, we require a 100 percent down payment when you place your order unless you have approved credit. We also accept purchase orders from most organizations

Privacy Policy

We understand that you care about your privacy and want to keep it safe. That’s why we make every effort to ensure confidentiality of any information shared with us, so nobody outside our company will have access to your privacy information.

About Placing Your Order

We know that your idea is unique and special. That's why our graphic designers will work with you to make sure the design process goes smoothly, including choosing a shape or size for your product from among many variations listed above! Along the way, we'll keep asking questions in order to get just what you're looking for - starting with an initial sketch all the way up until digital proof of final approval before manufacturing begins. With unlimited revisions available at no additional charge throughout this time-consuming but exciting process, there are never any surprises when it comes down to printing on demand exactly as desired (and shown) by each client!

If you're looking for a custom design, we've got your back. We provide complementary proofs that are detailed and accurate depictions of how the finished product will look like to help you visualize it before any final decisions have been made on size or materiality. You can review each proof at no charge after only one day from initial contact with our designers! After approving the first design, if there's something else in mind but don't know what would work best yet then samples may be just want they need- this is especially true for larger orders where detail matters most or when unsure of translating something into its tangible form.

Placing an order starts with requesting a custom quote for your project. We’ll then collect the information needed to assess what you need and provide an accurate estimate. We will ask for answers to questions such as: What is the size product are you looking for, how many pieces do you want? How many colors would you like... We will then send you a proof for your approval before placing the order. After your quote and art are approved, we will get started on your order and provide you with a timeline.

In order to get your project done in an expedient manner, you'll need a quote. Request one from us by using our custom request form and giving us all the information we'll need about what it is that needs completed for your rush job! After everything has been approved including pricing and art, we will start on the work right away so don't hesitate to place an order with Final Touch Graphics today.

Placing a repeat order starts with giving us a call or by sending an email. If there are no changes to your order, we start production on the same day!

We will start by sending a new quote to approve and then send the updated price to you for approval. We do not start production until we have received your email with a confirmation of the pricing and changes, or if there are no changes in need, then we will proceed with production after you approval.

Unboxing your order is the fun part. Connecting with customers and clients in a fun and unique way, and for effectively promoting your business or cause within your community and beyond.

Finally, when you need to reorder, enjoy the reduced time and cost of the process, as your mold or stamp is already made and saved, ready and waiting for you when you need to order more.

77000 trees planted by the monterey company

Get Started By Requesting A Quote

Speak to your dedicated account manager by requesting a quote!

How The Ordering Process Works

customer design sketch

Step One: Send Us Your Design

The first step to getting started is to submit a quote request to our team. Once you’ve provided us with your information, we will reach out to get started. We’ll work with you to understand your design inspiration, how you’ll be using your product, and what exactly you’re looking for.  Whether you’re starting with your company logo as a source of inspiration or using something like a photograph—or even something from your imagination—we’ll be there to bring it to life.

faire-lapel-pin-design

Step Two: We Create A Proof

After you have reviewed and approved your final design proof, that’s when we will put your order into production. Once you are 100 percent happy with every design element, we will begin to create your full order. Our production times vary depending on the product, but they typically can be made within 10 to 15 business days. 

faire pin

Step Three: The Finished Product

Once the production of your order is complete, it’s time to ship it to you. We use FedEx to ship all of our packages to make sure they stay safe and protected while they’re in transit. For our international customers, we can ship to Canada and any other location that is serviced by FedEx to ensure that our products can be used around the world.

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