Quotes, Artwork Questions
You will receive a quote within 24 hours after submitting your request. Large quantities and less-than-minimum quantities will be quoted on an individual basis.
We will supply you with an art proof for your review and approval prior to production. When we produce an image for you, you own the rights to that image. When emailing our team a graphic, please save your file as a .jpg, .tiff, .eps, .psd or Corel file. Vector graphics in Adobe Illustrator and Corel Draw are preferred if available. This allows us to manipulate the image more easily without sacrificing quality. All fonts should be converted to paths. If you choose to mail us your artwork, we cannot guarantee its return.
Frequently Asked Questions
Our hours of operation are 9:00am-5:00pm PST, Monday through Friday and Saturday 10:00am-2:00pm PST.
Feel free to request pre-production samples prior to receiving your full order. We pride ourselves on our commitment to quality—your design will be overseen by our team for accuracy, creativity, and style. We will also provide you with a design proof for your review prior to production. The Monterey Company offers a 100 percent product quality guarantee. We will replace any defective custom-made product if we’ve made an error, no questions asked—just submit a written claim within 15 days of receipt.
Order Minimums: Our minimum order is usually 100 pieces. Depending on the time of year, we can potentially accommodate smaller orders. Feel free to reach out to our team and request a quote, even if your order is below 100 pieces.
Shipping Methods: We ship our product using FedEx Air Service.
We ship to Canada and any other international location that is serviced by FedEx. Shipping outside of the United States may be subject to additional fees for customs duties or VAT (Value Added Tax), which are levied once a shipment reaches its destination country. These charges are not included in our prices, and we do not take responsibility for collecting or paying them. Additional charges for customs clearance must be paid by the customer. Customs policies vary widely from country to country; customers should contact their local customs office for further information. We ship orders overseas via FedEx, and delivery time will vary. We will provide a tracking number to help you track your package during transit.
In the case of a delay, we will let you know as soon as possible and provide the reason for the delay. Please remember, we do not make delivery guarantees, but we will make every effort to meet your deadline.
Invoices are sent when your order is shipped, or you can request an invoice at any time.
We accept all major credit cards, PayPal, and company checks and payments via Veem. Accounts without an approved and signed credit application will be processed on a prepaid basis. For your first order, we require a 100 percent down payment when you place your order unless you have approved credit. We also accept purchase orders from most organizations
After you receive your proof, let us know if you have any questions. Feel free to request any changes, and we will send an updated proof for your review. Check your proof very carefully for spelling, color, and plating options. When you are ready to move forward with your order, email your proof to your customer service representative with your approval. Remember to ask your representative about our pre-production sample program.
Samples are a great way to make sure your order is exactly what you wanted. We offer pre-production samples upon request. Feel free to ask us for several different options, like gold or silver plating or different enamel colors. Please factor in an additional 10 to 12 days for this service.
All orders will be confirmed via email after you’ve approved your artwork and order details. We will send you an order acknowledgment that details the charges, the shipping method, and the ship date of your order.
Please let us know if you have a strict deadline so we can use the correct shipping method. Expedited shipping methods include FedEx 3-day, 2-day, and overnight shipping. We do not guarantee arrival dates, however, we do make every attempt to meet your deadlines.
We always appreciate your continued business. Let us know if you would like changes made to your repeat order. Repeat orders usually ship within 10 business days. Please note: Dies are kept for three years from the time of your last order.
Production times vary depending on the products in your order. Most lapel pin, keychain, and patch orders can be made in 7 to 15 business days, while coins take about 10 to 15 business days. We offer a variety of American made products that can be made in 1 to 3 days.
How The Ordering Process Works
At the Monterey Company, we have spent over 30 years perfecting our craft. That’s why we’ve made it easier than ever before to create your own customized promotional products. With our expertise and knowledge, we will help guide you through every step—from design through delivery—to make the piece you’ve been dreaming of a reality.
Step One: Send Us Your Design
The first step to getting started is to submit a quote request to our team. Once you’ve provided us with your information, we will reach out to get started. We’ll work with you to understand your design inspiration, how you’ll be using your product, and what exactly you’re looking for. This will help us help you—from choosing colors and materials to finishes and enhancements, we’ll work closely to make sure every detail of your design is totally perfect. Whether you’re starting with your company logo as a source of inspiration or using something like a photograph—or even something from your imagination—we’ll be there to bring it to life.
Step Two: We Create A Proof For You and We Get Creative!
After you have reviewed and approved your final design proof, that’s when we will put your order into production. Don’t worry if you want to see the details before making a commitment—we also offer pre-production samples for an additional cost. Just be sure to factor in an additional 10 to 12 days for this service.
Once you are 100 percent happy with every design element, we will begin to create your full order. Our production times vary depending on the product, but they typically can be made within 10 to 15 business days. With our high-quality materials, top-of-the-line equipment, and eye for detail, we’ll make sure that each individual piece is perfect in your final order.
Step Three: The Finished Product
Once the production of your order is complete, it’s time to ship it to you. We use FedEx to ship all of our packages to make sure they stay safe and protected while they’re in transit. For our international customers, we can ship to Canada and any other location that is serviced by FedEx to ensure that our products can be used around the world.
Once your order has been shipped and delivered, you can begin selling, distributing, or gifting your custom promotional products right away. Give them to volunteers, employees, friends, or family as a way to say “thank you” for their support. We’re also proud to offer a 100 percent product guarantee. Once you receive your order, if you receive a defective product or notice an error, simply submit a written claim within 15 days. We will replace your products, no questions asked.