The Monterey Company offers free art design with your order. You will receive a professionally designed image within one to two business days (more complex designs can take longer). Our professional designers have many years of experience in the industry and have an excellent understanding of what will work best for you. Send us your simple sketch, or simply speak with one of our customer service representatives to convey your vision and we will transform it into a beautifully crafted lapel pin, coin, medallion, keychain or any number of other products.
Free Design & Art Proof
When we produce an image for you (or work with one you have given us) that is used in an order placed with The Monterey Company, you own the design and the image. Moreover, feel free to use the logo in any way you want — in a brochure, on a website or a T-shirt. We are in the business of selling lapel pins, not graphic design services, so any design that is produced and used in the production of any items for your company will belong to you from that point forward. Our graphic design services are completely free with the purchase of custom lapel pins or custom coins.
We can work with sketches or just a verbal idea that you have in mind. Your designer and salesperson will work with you to create a virtual sample of your product. You can make as many changes/improvements to the design until you are 100 percent satisfied. Once that occurs, and you sign off on the artwork, then you’re ready to create a sample.
Our hours of operation are 9 to 5 Pacific Standard Time, Monday through Friday & Saturday 10:00 to 2:00.
Please feel free to request pre-production samples as they are a great way to see your product prior to receiving your full order. We listen to your needs: Your design will be thoroughly scrutinized by our art director for accuracy, appeal, and creativity for the style of product you have selected prior to manufacturing. We will also provide you with a proof for your review as well.
The Monterey Company, Inc offers a 100% Product Quality Guarantee. We will replace any defective custom-made product we manufacture if the error is made by us, no questions asked! We only require that you submit your written claim of a defective product to us within 15 days of receipt. For purposes of this question, the term “defect” or “defective” means a manufacturing error.
Our minimum order is usually 100 pieces. Depending on the time of year, we will entertain smaller orders. Feel free to ask we will do what we can to accommodate you even if your order is below our minimum.
We ship our product via FedEx Air Service 99% of the time.
We ship to Canada and any other international location that FedEx delivers to.
Shipping outside of the United States may be subject to additional fees for customs duties or VAT (Value Added Tax) which are levied once a shipment reaches its destination country. These charges are not included in our prices and we do not take responsibility for collecting or paying them. Additional charges for customs clearance must be borne by the customer; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; customers should contact their local customs office for further information.
We ship orders overseas via FedEx and delivery time will vary. We will supply you with a tracking number to help you follow your package during transit.
In the case of a delay, you will be notified and we will make sure you are aware of the reason for the delay. Please remember we do not make delivery guarantees but we will make all possible efforts to meet your deadline. In the event of a carrier delay.
Invoices are sent at the time of shipping. Please feel free to request an invoice at any time.
All Major Credit Cards, PayPal as well as company checks are accepted. Accounts without approved signed credit application will be on a prepay basis.
On first orders, 100% down is required when the order is placed unless you have approved credit with us. We do accept purchase orders from many types of organizations.
We will supply you with an art proof for your review prior to production. When we produce an image for you (or work with one you have given us), you own the rights to the design and the image.
When emailing a graphic, save your file as a jpg, tiff, eps, psd or Corel file. “Vector Graphics” in Adobe Illustrator and Corel Draw are preferred if available. This will allow us to manipulate art/lines, color, delete areas etc., without losing the quality of the graphic. All fonts should be converted to paths. If you choose to email us your artwork (using USPS or another carrier service), please understand that unfortunately, we cannot guarantee the return of artwork.
We will provide you with a quote within 24 hours when you send us a quote request. Large quantities and less-than-minimum quantities will be quoted on an individual basis.
After you receive your proof please let us know if you have any questions. Feel free to request changes to your proof and a new proof will be sent to you for your review. Please check your proof very carefully for spelling errors as well as color and plating options.
When you would like to proceed with your order, please email your proof to your customer service representative for your approval. Remember to ask your representative about our pre-production sample program.
Samples are a great way to make sure your order is exactly the way you envisioned it. We offer this service to anyone upon request. Please feel free to ask us for different options that may be available such as gold or silver plating or different enamel colors. Please add 10 to 12 additional days for the service.
All orders will be acknowledged via email after you approve your artwork and order details. We will send you an order acknowledgment that will include all the charges on your order as well as the shipping method and ship date of your order.
Please let us know if you have a special event of which we should be aware, as we may need to consider changing the shipping method on your order to meet certain deadlines. Expedited ship methods include FedEx 3-day, 2-day and overnight. We do not guarantee ship dates as we have no control over our carriers. We do however make all attempts to meet every deadline.
We always appreciate your continued business. Please make sure to let us know if you would like changes made to your repeat order. Please note dies are kept for three years from the time of your last order and do not convey. Repeat orders usually ship within 10 business days.
Production times vary depending on the product we manufacture. Most lapel pin, char, keychain, and patch orders can be made in 10 to 15 days, while coins usually take closer to 15 days.
Your information is confidential and will not be shared outside of our company. We look forward to working with you!
Collection and Use of Personal Information:
- We may collect the following personal information as voluntarily provided by you:
- Contact Information such as name, email address, mailing address, phone number
- As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
Use of information:
- Fulfill your order
- Send you an order confirmation
- Respond to customer service requests
- Post-order follow up
We are the sole owners of the information collected from this site. We do not sell or rent your personal information to third parties.
We may provide your personal information to companies that provide services to help us fulfill your request, such as shipping your order. These companies are authorized to use your personal information only as necessary to provide these services to us.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalize your experience.
- Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. We store no personal information about you in the cookies.
Past Due Accounts:
A maximum of 60 days is allowed for payment before an account is turned over to our collection agency. A statement marked Final Notice will be placed in collections the following month if payment is not received. Accounts with unpaid balances 30 days after invoice date will be assessed a finance charge of 1.5% per month (18% per annum) on the unpaid balance. Finance charges are automatically computed and added to accounts at the end of the month, prior to the printing of the statements.
The Monterey Company, Inc does not warrant the accuracy on this site and has no liability for any errors or omissions on our website. In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Bend Oregon, and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should The Monterey Company, Inc be named in a copyright/trademark infringement lawsuit arising out of The Monterey Company, Inc. use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify.
The graphics and content on this site are the copyrighted work of The Monterey Company, Inc and contain proprietary trademarks and trade names of the Company. The Monterey Company, Inc. assumes that its customers have the rights for usage on all trademarked, service marked and or copyrighted logos and designs sent to us for reproduction.
PATENT or COPYRIGHT: The designs displayed on this website are not intended for sale nor do they imply endorsement, they have been reproduced only as examples of the type and quality of products available. We reserve the right to use all pins in our advertising and marketing materials unless otherwise specified in writing at the time of order. We assume no liability in any trademark, service mark or copyright infringement disputes.
This site may contain links to other parties. The Monterey Company, Inc. makes no warranty or representation regarding any linked site or the materials appearing therein. Such links do not constitute an endorsement by The Monterey Company, Inc of any such sites and are provided only as a convenience. The Monterey Company, Inc is not responsible for the content or links displayed on such sites.
The Monterey Company, Inc. tests its products for lead content. Currently, we make every effort to comply with the CPSC lead laws and the Consumer Product Safety Improvement Act.