FAQ's
General Information
Ordering is Easy
At The Monterey Company, we believe in making your order experience a breeze. We get it; nobody likes unexpected hassles or complicated processes. That's why our dedicated customer service team is here to walk you through every step of the ordering journey—Do you have any questions? We've got quick answers. We're here to lend a helping hand whenever needed so you can stay focused on what truly matters to you. Let's keep your shopping experience as smooth as possible!
Company Video on Patches On Hats
Learn about how we have lots of cap decoration methods, including direct stitching and patches. These patches come in various types like embroidered, woven, PVC rubber, and leather. Each has its unique qualities.
Frequently Asked Questions
We're all about turning your ideas into reality! Whether you've got your own artwork or a finished logo, we're here to work our magic. Different products require different setups – like for t-shirts, we use screens, while our lapel pins need a die and mold, and our leather patches get the laser treatment. We've got thousands of products under our belt, and we're experts at creating and designing them. But it all begins with you sending us your artwork or logo, so we can whip up a quote and craft a proof that's just right for you. Let's get the ball rolling on your awesome project!
Getting your order rolling with us is a piece of cake! Once you've given the thumbs-up on the proof we send your way, we'll shoot over an invoice for your review. Once that's settled and paid, it's all systems go for production. Now, the time it takes to whip up your goods can vary depending on what you've chosen. But don't stress, we'll keep you in the loop every step of the way!
Production Time: When it comes to production time, it really hinges on the custom product you opt for. On average, most of our items take about 3 to 4 weeks to come to fruition. If you'd like to see an actual sample before we kick off full production, just let us know. In many cases, we're more than happy to offer this service. It's all about making sure you're totally content with your choice!
Multiple Location Shipments:You can split your order and have it shipped to multiple locations with ease.
International Shipments: Shipping internationally is a breeze with us; we've got you covered!
Reorders: When reordering the same item with identical artwork, you won't incur any additional set-up charges, and once we've digitized your logo for embroidery, there are no extra tape or digitizing fees for embroidering it on different items.
We have a knack for finding almost any cool promotional product you can imagine. It's like having your product-finding genie! Our new website has thousands of searchable items so that you can browse to your heart's content. Whether you've got a specific product in mind or are up for some inspiration, we're all about making your brand look awesome. So, let's dive in and start turning those promo ideas into reality!
Shop NowWe've got you covered with a complete quality guarantee. If there's anything not quite right within 21 days of receiving your order, don't sweat it – we'll fix it up, no explanations needed. We're totally focused on delivering top-notch quality that stands the test of time – your happiness is our commitment, every step of the way!
Glossary & Production Methods
