General Information

We’ll work with you to create an image or use one you’ve provided to create your design. Any logo that is produced by the Monterey Company and used in the production of items belongs to you from that point forward, and you can use it any way you want. Our graphic design services are also completely free with the purchase, so you can make unlimited revisions until your design is just what you envisioned.

Here's a List Of Our Frequently Asked Questions

The Monterey Company offers a 100 percent product quality guarantee. We will replace any defective custom-made product if we’ve made an error, no questions asked—just submit a written claim within 15 days of receipt.

Quotes, Artwork & Common Questions

You will receive a quote within 24 hours after submitting your request. Large quantities and less-than-minimum quantities will be quoted on an individual basis.

We will supply you with an art proof for your review and approval prior to production. When we produce an image for you, you own the rights to that image. When emailing our team a graphic, please save your file as a .jpg, .tiff, .eps, .psd or Corel file. Vector graphics in Adobe Illustrator and Corel Draw are preferred if available. This allows us to manipulate the image more easily without sacrificing quality. All fonts should be converted to paths. If you choose to mail us your artwork, we cannot guarantee its return.


Feel free to request pre-production samples prior to receiving your full order. We pride ourselves on our commitment to quality—your design will be overseen by our team for accuracy, creativity, and style. We will also provide you with a design proof for your review prior to production. The Monterey Company offers a 100 percent product quality guarantee. We will replace any defective custom-made product if we’ve made an error, no questions asked—just submit a written claim within 15 days of receipt. 
We accept all major credit cards, PayPal, and company checks and payments via Veem. Accounts without an approved and signed credit application will be processed on a prepaid basis. For your first order, we require a 100 percent down payment when you place your order unless you have approved credit. We also accept purchase orders from most organizations

Privacy Policy

We understand that your privacy is important. That’s why your information is kept confidential and will not be shared outside of our company. Privacy Policy

About Placing Your Order

It all starts with a sketch. Work with our graphic artist to figure out the best way to bring your sketch to life in a thoughtful and intentional manner. Choose between the many variations listed above, asking questions along the way to ensure you get exactly what you're after. We will create a digital proof that will include your design ideas. There is no charge for creating your proof and we offer unlimited revisions.
Custom Shapes & Sizes

When it comes to the shape and function, the sky's the limit. Equipped with specialized tools for molding and shaping our products, we can make a bottle opener or even make it feature unique and integrated cutouts perfectly unique to you and your artwork. Because of the many types, and variations, it's easy to get overwhelmed by the process. 

Review the complementary proof provided at no charge. Proofs are detailed depictions of your desired designs. Proofs are sent to you for review after only a few days of your initial collaboration with the designer.

After you approve the proof, you can request samples. Samples are a good idea for large orders, or if you are unsure of how something will translate from paper to its tangible state.

The more cost-effective of all of our key holders. Soft enamel is added to the recessed areas and the ridges are raised. There are unlimited combinations of colors and textures with our soft-enamel. From glossy to matte, and from robin egg blue to fire engine red, you really are only limited by your imagination. Enamel can be matched using the Pantone matching system.

The highest quality option we offer, our hard enamel is easy to customize. Combining glass-like Pantone color, this innovative process makes an incredibly durable and versatile product you'll have to see to believe. With enamel, you can choose trims and finishes, contributing to the overall value and personalization.

Enamel is added to incorporate color and dimension. It is a process that produces the highest quality and finishes. Two types of color-fill can be added to create this colorful effect. And although they are both high in quality, there are slight variations between these finishes. If you choose not to include enamel, we could add textured backgrounds or even a 3D sculpted area. We also offer a third color option which is called cloisonne.

Consider your budget and the quantity and quality. Ordering in bulk will bring down the unit price. Contemplate who will be using it and what they will find most fun or useful, and think about how quickly you need your design to be processed and your product to be produced. This will help you more effectively navigate the designing process.

Our design team can take a simple sketch and turn finished artwork that matches your vision. We'll give you a custom proof so you can approve of your design before it goes to production. We have many years of experience in helping customers through the design process. We can also give you suggestions to help you create the kind of logo that exceeds your expectations.

Once you are sure of your design is sent to production, a mold or stamp will be created, depending on the style you've decided to manufacture. Color and plating will be added according to your design, and in some cases, backgrounds will be sandblasted to give your design a refined finish. 

Upon the completion of your order, usually after only a couple of weeks, your order is shipped to your requested destination. Standard shipping time should be expected and considered, especially if your order has an impending deadline.

Unboxing your order is the fun part. Connecting with customers and clients in a fun and unique way, and for effectively promoting your business or cause within your community and beyond.

Finally, when you need to reorder, enjoy the reduced time and cost of the process, as your mold or stamp is already made and saved, ready and waiting for you when you need to order more.

77000 trees planted by the monterey company

Get Started By Requesting A Quote

Speak to your dedicated account manager by requesting a quote!

How The Ordering Process Works

customer design sketch

Step One: Send Us Your Design

The first step to getting started is to submit a quote request to our team. Once you’ve provided us with your information, we will reach out to get started. We’ll work with you to understand your design inspiration, how you’ll be using your product, and what exactly you’re looking for.  Whether you’re starting with your company logo as a source of inspiration or using something like a photograph—or even something from your imagination—we’ll be there to bring it to life.

faire-lapel-pin-design

Step Two: We Create A Proof

After you have reviewed and approved your final design proof, that’s when we will put your order into production. Once you are 100 percent happy with every design element, we will begin to create your full order. Our production times vary depending on the product, but they typically can be made within 10 to 15 business days. 

faire pin

Step Three: The Finished Product

Once the production of your order is complete, it’s time to ship it to you. We use FedEx to ship all of our packages to make sure they stay safe and protected while they’re in transit. For our international customers, we can ship to Canada and any other location that is serviced by FedEx to ensure that our products can be used around the world.

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