How The Ordering Process Works
At the Monterey Company, we have spent over 30 years perfecting our craft. That’s why we’ve made it easier than ever before to create your own customized promotional products. With our expertise and knowledge, we will help guide you through every step—from design through delivery—to make the piece you’ve been dreaming of a reality.
Step One: Send Us Your Design
The first step to getting started is to submit a quote request to our team. Once you’ve provided us with your information, we will reach out to get started. We’ll work with you to understand your design inspiration, how you’ll be using your product, and what exactly you’re looking for. This will help us help you—from choosing colors and materials to finishes and enhancements, we’ll work closely to make sure every detail of your design is totally perfect. Whether you’re starting with your company logo as a source of inspiration or using something like a photograph—or even something from your imagination—we’ll be there to bring it to life.
Step Two: We Create A Proof For You and We Get Creative!
After you have reviewed and approved your final design proof, that’s when we will put your order into production. Don’t worry if you want to see the details before making a commitment—we also offer pre-production samples for an additional cost. Just be sure to factor in an additional 10 to 12 days for this service.
Once you are 100 percent happy with every design element, we will begin to create your full order. Our production times vary depending on the product, but they typically can be made within 10 to 15 business days. With our high-quality materials, top-of-the-line equipment, and eye for detail, we’ll make sure that each individual piece is perfect in your final order.
Step Three: The Finished Product
Once the production of your order is complete, it’s time to ship it to you. We use FedEx to ship all of our packages to make sure they stay safe and protected while they’re in transit. For our international customers, we can ship to Canada and any other location that is serviced by FedEx to ensure that our products can be used around the world.
Once your order has been shipped, it will arrive right to you! That means you can begin selling, distributing, or gifting your custom promotional products right away. Give them to volunteers, employees, friends, or family as a way to say “thank you” for their support. We’re also proud to offer a 100 percent product guarantee. Once you receive your order, if you receive a defective product or notice an error, simply submit a written claim within 15 days. We will replace your products, no questions asked.