How to Order Custom Hats with Monterey Company

May 28, 2024

What to Know Before Submitting a Quote Request

We know you’re excited to start making custom hats. Why shouldn’t you be? They’re a great way to promote your business or to garner attention for your passions. They’re universally loved and are easy to wear with almost anything! Before running full blaze into getting hats produced, we want you to be able to put your best foot forward.After going through our guide, you’ll have enough information to make this process as smooth as possible!

Hat Type

Hats come in all varieties of material, profile, brim, back, and more. Our different styles can also affect what we can add onto your custom hat, and they can also affect how long the lifetime of your custom hats are. We want you coming in with not only a cool idea, but a doable one.

You can take a look at more of our hat options, including different brands that we offer, on the hat page on our website.


You won’t only have amazing options with choosing the style and color of hat for your custom order. We offer a multitude of options for extra customization. The main two ways we can customize your hat are applying a patch with your logo or we can directly embroider the design on the hat for you. You’re not even limited to one or the other! We can add both a patch and extra direct embroidery, and the embroidery can be customized even further to make each hat unique while also marrying each other under your business.


So we’re sure there aren’t any problems with shipping your custom hats, we highly recommend that you get the order placed at least 5 to 6 weeks before your deadline. We can produce and deliver an embroidered hat within about 4 weeks, but going by the deadline for patch hats will also allow for more wiggle room for any issues that may come up while in production.


The biggest thing to know with ordering hats is that there is spatial weight when shipping custom hats. A hat on its own is fairly lightweight, but we have to properly pack multiple hats in order to ensure your order arrives in one piece.

Submitting Your Quote Request

printed patch logo

Submit a quote request on our site once you have this information ready to send over to us.

Send in Your Information

Our submission form has room for you to let us know everything about your custom hat. Including a space for any additional information you can provide us including the deadline and destination for your hats. Other information includes:

  • Type of hat
  • Size of your design
  • How you want your design to be added to your hat (patch or embroidery)
  • Quantity (We require a minimum of 24 hats per design)
  • An Email and/or phone number we can contact you with

We’ll Call Back!

Our regular office hours are 8:30AM to 4:30PM Pacific Standard Time (PST). We work on requests that are submitted online throughout the day. If you submit during this time, you can expect to receive a call back within a few hours at most! If you can’t answer the phone, you’ll get an email from one of our sales representatives. They will ask a few follow up questions if needed before sending your quote to you via an additional email. This email will be sent through our quote system, so check your spam folder in case it was automatically sent there. We’ll make sure to follow up with you to make sure you’ve seen it as well.

Once You Receive Your Quote

The quote may take anywhere from a few minutes to an additional day, since there may be designs where we want to double check with our production team about the final pricing for your custom hats. The quote is not a dedication of payment! We send it to you to make sure you have an idea of what initial pricing may be for the project.

The Art Proof Process

When you have taken a look at the quote and wish to proceed with an art proof, there are three different ways that you can let us know you’re ready to move forward.

  • Approving the Quote
  • Emailing Your Sales Representative
  • Calling Your Sales Representative

Taking Your Design Digital

Doing one of these three notifies us to move forward with getting your design digitized and translated into a production ready art proof. This can take a day or two depending on what you send to us. A vectorized file (Like a Photoshop or Illustrator file) helps us get the proof to you even faster!

Feel Free to Edit

If there are edits that you need to make on your design, don’t worry! We will work with you on edits to your design that will be both what you want and what we need in order to produce your custom keychain. This is also where we can determine the placement of your custom patch or embroidery to exactly where you want it, be it the front, side, or back of the hat.

Getting Your Invoice

custom patch hat and clip label beanie

We will double check on where your hats are being sent to, then we will get your final invoice sent via email. You have up to two weeks from when we send the invoice to pay it, but we do not start production until we have gotten the confirmation your order is paid for. So to get your hats quickly, make sure your credit card is ready!